Legal
The terms that govern your use of our website and services.
By accessing or using Olion's website, services, or vending machines, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with any part of these Terms, you may not use our services.
These Terms apply to all visitors, users, customers, and location partners of Olion Vending Ltd, a company incorporated in England and Wales.
Olion Vending Ltd operates as a smart vending marketplace and service provider. We do not manufacture vending machines — we source, supply, and where applicable manage machines from leading manufacturers, making it straightforward for businesses to access smart vending technology. Our services include:
The specific terms of any machine purchase, placement, or service arrangement will be set out in a separate written agreement between you and Olion Vending Ltd.
Where Olion places or operates a machine at your premises (under the Olion Ownership Model or Service Model), you agree to:
Under the Olion Ownership Model and Service Model, Olion agrees to:
For the Outright Purchase model, Olion's responsibilities are limited to supply and installation of the machine. Following installation and supplier handover, ongoing support, maintenance, and warranty obligations rest with the machine's manufacturer or supplier.
Where a revenue share applies (under the Olion Ownership or Service Model), the specific percentage, payment frequency, and calculation method will be agreed in writing with your dedicated account manager and set out in a formal agreement. General principles include:
These Terms of Service do not constitute a revenue share agreement in themselves. No revenue share entitlement arises until a separate written agreement is signed by both parties.
Olion Vending Ltd maintains appropriate insurance for the services we provide, including public liability insurance and equipment insurance for machines we own. Details are available on request.
Our liability to you is limited to the maximum extent permitted by applicable law. We are not liable for indirect, consequential, or special damages — including loss of profit or business interruption — except where caused directly by our negligence or wilful misconduct.
For machines sold under the Outright Purchase model, Olion's liability ends upon installation and supplier handover. Product liability, warranty claims, and ongoing service obligations are the responsibility of the relevant manufacturer or supplier.
Location partners are responsible for any damage to Olion-owned equipment caused by negligence, misuse, theft, or failure to maintain adequate premises security. Partners are advised to maintain appropriate premises liability insurance.
All intellectual property rights in Olion's branding, website, and proprietary materials remain the exclusive property of Olion Vending Ltd. Rights in machine hardware and embedded software belong to the respective manufacturers.
Olion Vending Ltd is committed to handling personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details of how we collect, use, and protect personal data are set out in our Privacy Policy.
Transaction data collected by vending machines is used to manage stock, process payments, and report on machine performance. Location partners must not independently collect or process personal data from customers via Olion's machines without our prior written agreement and appropriate legal basis.
You may not use our website or services:
Either party may terminate a service arrangement by giving written notice in accordance with the terms of the relevant agreement. In the absence of a specific notice period, 30 days' written notice applies. Immediate termination may occur in the event of:
Neither party will be liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond their reasonable control. This includes, but is not limited to, natural disasters, acts of government, war, civil unrest, pandemic, or significant supply chain disruption. The affected party should notify the other as soon as reasonably practicable.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage resolution of disputes through direct discussion in the first instance. Where that is not possible, both parties may agree to engage a mutually acceptable mediator before resorting to legal proceedings.
We reserve the right to update these Terms from time to time. Where changes are material, we will provide reasonable notice via email or a prominent notice on our website. Continued use of our services following such notice constitutes acceptance of the updated Terms.
Any specific arrangements agreed in a separate written agreement with Olion take precedence over these general Terms of Service in the event of a conflict.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid provision will be treated as modified to the minimum extent necessary to make it enforceable, in a manner consistent with the original intent of the parties.
For any questions about these Terms or our services, please contact us: